Yorktowne Dental Family Practice

Tonya Manley 2 months ago

After my experience with a root canal with Dr. Jack, we will never go there again. I had a root canal at the end of January 2026. I was in so much pain after the procedure in my jaw especially at rhe injection spot, that I went back after a week because the pain was not getting better. I also explained that the antibiotics also caused ulcers throughout mouth. Dr. Jack proceeded to push his finger into my jaw and “state your bite is off”. He shaved down my one back molar and sent me on my way. The pain was intense where I was taking Tylenol and Motrin around the clock. The medicine did not touch the pain. A couple days later, the pain was unbearable and on a Saturday, I reach out to the dentist office emergency “email”. Dr. Jack emailed me back and put me back on antibotics. I ended up at urgent care same day and had to get a shot of Toradal just to deal with the pain. The following Monday I had my appointment first thing in the morning with Dr. Jack that was scheduled from the original root canal. I went to the office and was told they Dr. Jack cancelled my appointment and referred me out. They office tried to reach me to let me know but did not get a hold of me. The front desk had

Cheryl Smith 3 months ago

I am thankful for a Dental office who cares about their patients and treats them with the utmost respect with supreme dental care. The office staff are friendly, the hygienists are top rated, and Dr. B gets to know you as a person not just a patient. The office is clean and very welcoming! Made my six-month appointment and will return.

Greg Derr 6 months ago

The BEST dentist I have ever been to. Incredible staff who listened and paid attention to detail. Thank you Kathi, for taking the time to understand what I needed with my dental health, and explaining what was relevant. If you've ever felt apprehensive about going to the dentist, this is where you should go!

Conley Potter 6 months ago

Overall, a really good experience. The staff was super friendly and I was in and out of there quickly.

Victoria Kline 8 months ago

Do not recommend. Called months ago to schedule as a new patient and everything was fine. I verified at the time they accepted my insurance. They waited until the day before to tell me they had an issue verifying insurance. Sent emails as if they were text messages, not even signing who was writing them. After multiple calls, including having my insurance call them, all of a sudden they no longer participate with the plan, eventhough insurance documents a contract with them. Email correspondence extremely unprofessional. You should address your clients by name and sign your emails. Horrendous experience. Handled very very unprofessionally by front office staff. Why wait months until the day before saying you have a problem, when you had my information for months. Absolutely disgusted with how I was treated. IN RESPONSE: I did provide correct insurance information and verified you were a participating provider. I did this on day one. You confirmed you were a participating provider and took my insurance over the phone. You have an active contract open. The insurance company is confused as well, as you have a contract with them. You are listed with the insurance company as a provider